We accept returns within 14 days of delivery. Refunds will be processed using the original payment method. Once we receive your item(s), the return process usually takes 1-3 business days.

Please be aware that original and return shipping fees will not be refunded. Customers cover return shipping costs, and costs will be deducted from your refund.

To initiate a return, enter your order number in our returns portal, and you’ll receive a shipping label via email. Kindly ensure that items are returned unused, with all labels and tags still attached.

Refunds will be credited instantly back to the original payment method once processing begins, following the receipt of your return at our warehouse. This process typically takes 1 to 3 business days, though it may take up to 5 business days for the funds to reflect in your account.

Please note that Ephes cannot accept responsibility for items not originally purchased from Ephes that are mistakenly returned to us, as retrieval may not be possible.

You will receive an email confirmation once your return has been processed.

Faulty Items

If you receive a faulty product, you have 14 days to report it. You can initiate the return through our returns portal or contact us directly—we’re happy to assist.

We cover return shipping for faulty items. Refunds will be issued to the original payment method once our customer service team reviews proof of the fault.

For assistance, email hello@shopephes.com or call +1 786-323-8182.