Orders typically undergo processing and shipment within 1-3 business days from our warehouse. Flat rate shipping cost is $10 for all orders under $150. Orders totaling $150 or more qualify for free shipping. Kindly note that weekends and holidays are excluded from processing and shipping times. Upon shipment, you'll receive an email containing tracking information. Please be advised that order cancellations or modifications are not permitted once the order has been placed. Additionally, regarding shipping days, 24-hour periods are considered as business days. For instance, if an order is placed on Monday before 1 p.m. ET, the next business day would be Tuesday. Conversely, if the order is placed on Monday after 1 p.m. ET, the subsequent business day would be Wednesday.

Please be aware that factors such as public holidays, severe weather, or courier errors may cause delays beyond our control. While we are committed to assisting in resolving any issues that arise, we cannot accept responsibility for packages that are lost, stolen, or delayed during transit.

Once your order is packed and dispatched from our warehouse, you will receive an email at the provided email address, confirming shipment and containing the tracking number. This allows you to monitor the status of your order.

Please note that carriers may occasionally mark an order as delivered 2 - 3 days prior to actual delivery. We recommend checking with household members and neighbors to ensure someone accepted the package on your behalf. We are not liable for lost, stolen, or delayed packages. It is the customer's responsibility to ensure the correct shipping and delivery address is provided. Ephes may be unable to reimburse for packages sent to an incorrect address.

Upon completion of the investigation, if your order is lost in transit or delivered to an incorrect address, we will replace your items if they are still in stock. If replacements are unavailable, we will issue a refund for your order and any associated shipping costs. However, if the shipping carrier confirms delivery to the correct address, regrettably, we cannot provide a refund.

By completing a purchase and processing payment with us, you acknowledge and agree to the terms and conditions outlined above concerning the shipping and delivery of your order. Ownership of any orders will transfer to you upon shipment to the address you have provided, contingent upon receipt of full payment for the order.